Return & Exchange Policy
Our Return PolicyStart a Return
- Damages must be reported within 3 days of receiving merchandise or CANNOT be returned.
- In Store Policy: Items have to be returned within 14 days of purchase for in-store merchandise credit or even exchange. The in-store credit has to be used within 60 days of merchandise credit being issued.
- Items returned to us with pet hair, makeup, deodorant, perfume, perspiration stains or similar product stains, without original tags, & obvious use will be shipped back to you and are subject to additional shipping cost.
- If any returns do not meet these requirements, you will be contacted and your request for return will be DECLINED. We reserve the right to refuse a return if the items have any signs of wear, alteration, misuse or damage or if they are not returned in the allotted time frame.
Exchanging for a Different Size:
Our items can sell very quickly and we can not guarantee your exact item will be available for an exchange. We suggest re-purchasing that item in the size you need and following the return instructions to send the other item back. Please make sure that item is eligible for return, If it meets the requirements, you will then receive a refund for the wrong size that was purchased back to your card. If the new size you ordered doesn't work as well, you will then be given an in-store credit, sent via email, which will EXPIRE IN 60 days from the return date.
- We accept returns for STORE CREDIT to a merchandise credit card when return is postmarked within 14 calendar days from the date you receive your order, this card will ONLY be valid for 60 days.
- For items that you choose STORE PICK UP for your shipping option, the 14 days begin when your order is first available in-store (not from the day you come in to pick it up. If your plans change and you don’t think you will be able to make it in store to pick up, just reach out to us and we can help get your order shipped to you!)
- If your return is not received back within the 14 days of you receiving your order, your return may be rejected. If your return is still accepted, you will receive store credit minus a 5% restocking fee.
ALL SALE ITEMS cannot be returned, refunded or exchanged.
For any questions on return eligibility prior to ordering, please contact email@example.com.
FINAL SALE items include:
SALE Items on Sale for 15% or More
- Gift Cards
- Bath Products
- Hair Accessories
- Clearance items
Any item not meeting the above mentioned criteria is FINAL SALE.
Please Send Returns To:
345 Bluff Street
Dubuque, IA. 52001
You are free to return your item(s) in the original packaging or whatever packaging you choose as long as it provides your item safety from damage in transit back to us!
Shoes must be returned in their original box and placed inside an additional, protective shipping box or package. Damage to the original shoe box makes the shoes ineligible for returns. Hats need to be securely packaged to ensure they do not get damaged or bent. In this case, those items will be shipped back to you and you are subject to the return shipping costs. We packaged it with love when we sent it to you, so please do the same if you need to send it back to us!
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used for the original order. If you choose not to have your order re-delivered, we can issue you store credit the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the credit as well as a 25% restocking fee.
How do I change or cancel my order? If you need to make any changes to your order, you start the return process by clicking the link above or call 563-588-3160 after placing your order.
Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders. We will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have been processed. We apologize for any inconvenience and will do our best to help you. My order says it was delivered but I still don’t have it? Now what ? Please contact your post office first and provide them with the tracking number for your package. They have GPS coordinates for your package and can usually help you locate it !! If you need further assistance, please let us know!